FAQ

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Frequently asked questions

Starter Pack or Single Unit ?


A starter pack is one full unit and one replacement head. We suggest this as a starting point so that you can wash the head every couple of weeks and leave to fully dry while using the other. This allows the adhesive between the sponge and unit to last longer. Sunscreen can get smelly after a while so a gentle wash and rinse in warm plain water is perfect. Remeber you can always buy replacement heads seperately too so you can keep using your Solar Buddies for years.




How to purchase?


Simpy go to our shop page and choose whether you would like to purchase a single unit, a starter pack or additional replacement heads. Perhaps you would like more than one or a selection of the different colours. Choose from Green, Pink or Blue. Please note all unite are sold as an empty container for you to fill with your favourite sunscreen. Just simply fill, shake and glide on the skin.




Are these just for kids?


No. The Solar Buddies are great for EVERYONE!! The prinicple is no sunscreen ever has to touch your hands again means they are perfect for Sports enthusiasts, Athletes, Tradies, Fishermen, Surfers, Animal enthusiast, Disabled, Those with Sensory Issues and Autism, Cyclists, Doctors, Nurses, Care Workers, ABSOLUTELY EVERYONE!!! They are a great size for your handbag, can hold 100ml, fill with your favourite sunscreen or moisturiser. Just fill, shake and glide.




How to use?


When you receive your Solar Buddies remeber that it is empty. Simply just turn it upside and unscrew the head unit from the hopper. Fill only halfway with your sunscreen on choice and screw back together again. Then turn the right way up. Give the applicator a few shakes like to were trying to get the last of the tomato sauce out. Then pull off the cap and glide across your skin. Its that simple! The roller-ball should dispense the sunscreen while the sponge does the job of your hands and rubs across your skin. Use across all sun exposed skin. The most important tip is dont press hard against your skin. It is not presurised so all you will do is cause the sponge to rip off. Gentle glide and the sunscreen will dispurse across your skin evenly. Slip Slop Slap. And remember to always apply sunscreen 20 minutes before leaving the house and reapply ever couple of hours or after getting out of water.




What Sunscreen is best?


We cannot advise on which is best as everyone likes different ones for different reasons. But we do recommend using sunscreens with a medium to thick consistency as thinner sunscreens like the ones found in spray bottles can leak. We also advise you to use a sunscreen that is low in alcohol as alcohol can affect the adhesive that holds the sponge in place. Remeber sunscreen can start to smell when left for a while so remember it is important to wash the head every couple of week in warm plain water and leave to dry completely.




How do i care for Solar Buddies ?


Washing is the most important thing to do. We recommend you do this every couple of weeks or when the vessel becomes empty. Warm plain water is best. Rinse and press on the spomge gently and leave out to air dry on your window sill. The heads can also become clogged with sunscreen, sand and dirt as they are used but you can easily pop out the rollerball to clean. something we suggest when you clean your whole unit. We recommend the starter pack to get you going as it give you one replacement head which you can swap out each time the other one is washed. Solar Buddies are NOT dishwasher safe.




How long do the heads last?


The lifespan of the heads depends on how it is used and cared for. We recommend a wash at minimum once a month or when the applicator becomes empty. The washing also stops any odour arising from the sunscreen. Do not leave your Solar Buddies in direct sunlight. Always try and keep your Solar Buddies in a shaded place even at the beach. If all directions are followed the heads can last months. However the sponge is adhered with a special glue which unfortunately will perish over time. Replacement heads are available to buy separately. (We are in the design process of making the replacement heads more Eco Friendly with less plastic waste, So watch this space.)




Returns and Refunds


If you experience a fault and it is within 14 days and you do not wish to receive a replacement you can request a refund. (The products must be returned to us and the customer is liable for postage.) Please contact hello@solarbuddiesaustralia.com.au and mark the subject line with your order number. Thank you x




DISCLAIMER


SOLAR BUDDIES ARE SOLD AS AN EMPTY CONTAINER AND WE TAKE NO RESPONSIBILITY FOR MISUSE, REACTIONS OR EFFECTS FROM THE SUNSCREEN THAT IS USED IN THEM. ALWAYS FOLLOW THE GUIDELINES OF YOUR SUNSCREENS MANUFACTURER.